Refund policy

Exchange and return policy

1-If you are not entirely satisfied with your purchased products you may exchange or return them within 14 days of purchase.

2-Exchange and return of purchased products during SALE are accepted within 7 days of purchase.

3-Exchange and return is only possible for unused products in their original packaging and subject to showing original receipt.

4-For returned items, no cash refund is possible. Instead a credit note will be issued, which can be used in all FEATHERS branches within 6 months.

5-For factory defects and damaged products on the time of purchase, Please contact the store manager or email our customer service department on online@feathers-fashion.com

6-To know more about the guarantee and care instructions please ask our sales representative.

Please note: The exchange process should be through our ground store, not through an online store as the exchanged item is not confirmed 100%.